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To return an item you ordered: Go to the Returns Centre and select View Orders to display your recent orders. To return a gift, see Return a Gift. Choose the order and select Return or Replace Items. Select the item you want to return, and select an option from the Reason for return menu. Choose how to process your return. If applicable, select to issue a refund or replacement. For items sold from an Amazon seller, you'll see Submit return request. The Amazon seller reviews return requests before issuing a refund or replacement. If you don't receive a response within two business days, you can submit an A-to-z Guarantee claim. For more information, see About A-to-z Guarantee. Select your preferred return method. Print your return label and return authorisation. Tip: Each return label is assigned to a specific return. To make sure that you receive the correct refund, don't include items from multiple orders or deliveries in the same box. Add your return label (if applicable) and package your items for return. Pack your item securely, following the instructions sent to you when you requested your return from the Returns Centre. You can view the status of a return or a refund in Your Orders by selecting View Return/Refund Status next to the relevant order.